shipping & returns
PRE-MADE / NON-PERSONALIZED ITEM
Must be returned/exchanged within 7 days of receiving the merchandise. Item(s) must be unused and undamaged. Buyer is responsible for return shipping cost. Once we receive the item(s) back to our facility, a refund less the original shipping cost will be processed.
ALL CUSTOM ORDERS ARE FINAL SALE.
Due to the custom nature of our items, Once production is in progress, orders cannot be changed or canceled. Any changes or cancellations will will acquire a cancellation fee which will vary depending on how far along we are in production.
Custom items are non-refundable. If there are any discrepancies with your order please contact us immediately.
All sale items are final sale.
Multiple promo codes cannot be combined. Promo codes cannot be added to sale items.
Will ship via UPS and USPS. Additional services such as "Signature Confirmation" or usps priority express are available for an additional fee. please Inquire before placing your order.
At this time, we regret that we are currently unable to ship internationally.
SHIPPING RATES INCLUDE
Insurance for total value (coverage for loss or damaged packages)
Packing materials to ensure safe transportation (double boxing, peanuts, tissue paper, packing paper, bubble paper, tape, fragile stickers, etc)
Full tracking number
Please note - All orders will be checked & packaged carefully to ensure safe transportation. If there are any discrepancies upon receiving your order, please contact us immediately.
In the event that there is a delay during transit OR weather related delays, we cannot be held responsible on behalf of the carrier. Custom orders remain final sale. We strongly advise upgrading your order to priority express to insure against late delivery.
DAMAGED CONTENTS UPON DELIVERY
If your package arrives damaged, please contact us immediately with photographs, so we may file a claim with the relevant shipping service-- We will get new a item(s) sent out straight away for you. Please hold onto the damaged item(s) and packaging in case the shipping provider requires them to be picked up for further inspection.
Replacement items will be sent using the same shipping method-- if your order requires expediting, there will be an additional fee.
Please confirm the address entered at checkout or on PayPal matches your shipping address as that will be the address we ship to. Additional charges due to insufficient address or return shipments will be billed to the buyer.