custom order terms
Personalized / custom items
ALL CUSTOM ORDERS ARE FINAL SALE.
Due to the custom nature of our items-- Once production is in progress, orders cannot be changed or canceled. Any changes or cancellations will will acquire a cancellation fee. Fee will vary depending on how far along we are in production.
Custom items are non-refundable. If there are any discrepancies with your order please contact us immediately.
DIGITAL PROOF POLICY
* 1 complimentary proof of your requested design is included with your order per item
* 1 complimentary minor adjustment/change will be provided per item
* Additional proofs are subject to a design fee of $5 per proof
Custom orders will be produced exactly as approved. Any changes after you have approved are subject to a reprinting/design fee. It is the buyers responsibility to thoroughly review the proof provided. Any typos, misspellings or incorrect dates must be identified at time of proofing.
DIGITAL PROOF APPROVAL IS REQUIRED BEFORE WE PROCEED TO PRODUCTION.
ESTIMATED PRODUCTION TIME
1 - 3 est. business days to receive proof confirmation
3 - 5 est. business days production time (engraved items + small laser cut items)
7 - 9 est. business days production time (large laser cut signs)
2 - 5 est. business days transit/shipping time
All inquiries are typically answered within 24 business hours, questions sent over the weekend are normally answered the following Monday. click 'lets chat!' with any questions!
Rush/Expedited services available for an additional fee; upon request. Please contact us with your *need by* date before placing an order.
Production time is subject to change depending on how soon the proof is approved/if we need to make any changes/adjustments/additions.
In the event that there is a delay during transit, weather related delays, we cannot be held responsible on behalf of the carrier. Custom orders remain final sale.