Question 1

Covid-19 and Current Production Times

Accepted Answer

We are working as hard as we can, as quickly and safely as possible to ensure we work according to current business guidelines surrounding COVID-19. Our production operations & response times should currently not be delayed, although please be aware that we cannot be responsible for our shipping carriers potential delays. (USPS)   Current Production Times:   Small Custom Items (any engraved items or signs smaller than 30" wide): You'll receive your digital proof within 1-3 business days Once approved, production time may take up to 10-12 business days Shipping time is 3-6 business days   Large Custom Signs & Bulk Orders: You'll receive your digital proof within 1-3 business days Once approved, production time may take up to 12-15 business days Shipping time is 3-6 business days   All pre-designed items (non-personalized): Will ship within 3-4 business days Shipping time is 3-6 business days   If you need your order by a specific date, please email or call us and we will do our best to accommodate you. We are often able to work with last minute orders but please do check with us before you place your order. Rush fees may apply.   Otherwise we will get your order out as soon as possible! Thank you for your patience.

Question 2

Can you guarantee my order will be delivered by the date I need it?

Accepted Answer

We ship all our orders as standard with USPS First Class or Priority Mail. These services are not insured against late delivery. While we fully commit to producing your order in the promised time, unfortunately we regret that we cannot be held responsible for late delivery on USPS's part. We strongly advise upgrading the delivery to Priority Express at an extra charge, should you need your order for a specific date. This service insures against late delivery.

Question 3

Guideline for Production Times

Accepted Answer

All orders will be processed in the order they are received and always, as quickly as possible! Our production timeline is estimated and can change without notice. Estimation is based off your order size and our current order volume. Changes to your design/order will effect the completion date. Please select at checkout if you would like to receive a digital proof before we personalize your order. If you select to receive a proof, approval of your digital proof is required before we proceed to personalize your order.If you select to not receive a proof, you can expect to receive your order according to the below time frame (minus the first digital proof 1-3 days quoted) 1 - 3 est. business days to receive a digital proof to confirm 3 - 5 est. business days production time (small laser cut items) 7 - 9 est. business days production time (large laser cut signs) 2 - 5 est. business days shipping time Rush services  may be available for an additional fee. Please contact us via 'Let's Chat' or e-mail us at cate@beckawardsandlaser if you do not see the right service for you. If you have a custom order request that falls sooner than our estimated production time that requires expediting-- please contact us ASAP! Local Pick Up Orders We will e-mail you as soon as your order is ready for pick up. We will follow up with a second e-mail 5 days after our original, if we did not receive a response.

Question 4

Guideline for Production Times for Non-Personalized Items

Accepted Answer

For items that do not require any personalization:  Once your order is placed, all pre-designed items (non personalized), will ship within 2 - 3 business days.  Shipping Time: 2 - 5 business days

Question 5

Can I expedite my Order?

Accepted Answer

Yes! For an additional fee, we offer options to 'Make it Faster!' in relation to production and/or shipping. You may choose to make production faster only or make production and shipping faster. Most products listed have a built in 'Make it Faster!' option within the listing. See exact product for available rush option.  You'll choose the production time in the listing then select expedited shipping at check out if needed. If you need your order sooner than what is offered, please contact us via 'Let's Chat!' or e-mail us at cate@beckawardsandlaser.com and we can advise if a custom rush option can be created for you.

Question 6

What is a Digital Proof?

Accepted Answer

A digital proof is a computer generated image that will be designed for you based off the exact personalization requested on your order. Once you have placed a custom order with us, the digital proof will be sent via email (following our current estimated production timeline) for your review and approval before we begin laser work on your order. Approval is required before we will proceed to producing your personalized custom made items.

Question 7

Can I receive several Digital Proofs for my order to compare different fonts?

Accepted Answer

Your order includes 1 complimentary proof per item in the style selected + 1 minor adjustment.   Minor adjustments include but not limited to: Changing the casing (on laser cut items) Changing the engraving template Changing engraving formatting   Font changes are considered a major revision that requires our design team to create a new design from scratch. Additional fees will apply for font changes. To see multiple proofs or compare multiple fonts styles, we are happy to provide additional proofs for an additional design fee of $5 per proof. Please add the linked item below to your cart in addition to the items being purchased.   Link to purchase: Additional Proof Fee   Please note: Fonts are computer generated and we cannot manipulate how certain letters appear.

Question 8

Business and Operating Hours

Accepted Answer

Business Hours   Our business hours vary depending on our order volume and may vary from time to time around our very active little toddler's schedule to include late evenings and week-ends!   Typically, we work Monday - Saturday : 10am- 7pm
 Let's Chat! or e-mail is the fastest way to contact us and we aim to respond as soon as we possibly can.   cate@beckawardsandlaser.com   Please note: All inquiries are typically answered within 24 business hours but please be aware on some weekends, emails may be typically answered the following Monday.

Question 9

Accepted Answer

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Question 10

Wall Letters & Signs

Accepted Answer

The largest dimension we can cut a sign or name in one 'piece' is 24 inches.    We cut our signs and names to between 36-42 inches in length but please note, due to these lengths being larger than our laser machine, the text will be in two pieces that connect together on the wall. We ensure the 'connect' line is in the most appropriate place in your text to make it blend seamlessly.    Our recommended size for a single name to be hung in a nursery or as a backdrop for a dessert station is either the 36" size or 42" size depending on the length of the name and the overall look you're going for!   Please keep in mind, overall sizing is dependent on the number of characters in the name. A longer name like "Catherine" will have smaller letters in comparison to "Anna" when they are scaled to a 36" width.    All signs are designed to fit within a specific width and height to keep the scale and pricing consistent no matter the length of the name.    Sign will be scaled to the largest width or height (for the listed size), whichever is met first.

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